My 2 shibas Canis and Cotti finally arrived to Sydney on 1 May 2022! Their flight was originally scheduled for Jan 2022, but due to the COVID situation in Hong Kong at that time, their original flights were cancelled. Thanks to Carmen and Christy, they reacted immediately and helped me to look for alternatives to fly my dogs. They were responsive and answered my uncertainties, and we were finally able to schedule Canis and Cotti to fly in Apr 2022. Although it was a long journey but Canis and Cotti made it home! It was so grateful to see them again!!